tag:blogger.com,1999:blog-21792053014561333462024-02-19T18:20:33.009+05:30Chordiant InfoBlogger where we can find chordiant CRM informationsunilhttp://www.blogger.com/profile/07521895751659551903noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-2179205301456133346.post-73961327251077128612008-10-17T17:50:00.009+05:302008-10-21T16:12:57.165+05:30Chordiant Architecture (Server side components)<a href="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjSprQo7zTtj37jVcUWp3S7TJGBBwGoYnuF6MvZvHvYLm8ok1jNYfn5exN4qSprpUw0vDJGMCSMcTUg5CaLJoV5d3uHh6c3iBiiujU3KdvrQxnvsQaIoFYrbdntKdYJdpEo_x-lD9n6vzY9/s1600-h/draw2.bmp"><img id="BLOGGER_PHOTO_ID_5259553755404733890" style="DISPLAY: block; MARGIN: 0px auto 10px; CURSOR: hand; TEXT-ALIGN: center" alt="" src="https://blogger.googleusercontent.com/img/b/R29vZ2xl/AVvXsEjSprQo7zTtj37jVcUWp3S7TJGBBwGoYnuF6MvZvHvYLm8ok1jNYfn5exN4qSprpUw0vDJGMCSMcTUg5CaLJoV5d3uHh6c3iBiiujU3KdvrQxnvsQaIoFYrbdntKdYJdpEo_x-lD9n6vzY9/s400/draw2.bmp" border="0" /></a><br /><p></p><strong><u>Chordiant suite comes with following</u></strong><br />Servicing Applications<br /><li>Request server</li><br /><li>Business Process server </li><br /><li>CAFE (Common Application Framework and Environment)</li><br />Foundation sever<br /><li>Security</li><br /><li>Application components</li><br /><li>Application components customization</li><br />Tools<br /><li>Management tools</li><br /><li>Development tools</li><br /><p></p><strong><u>Flow between different components</u></strong><br />1) The application submits a request to Request Server, specifying an ActionID and any other required parameters<br />2) Request server looks up the ActionID in contextMap to discover how to process the specific request<br />3) Request server as indicated in the contextMap, delegates request to the CAFE sever for further processing<br />4) CAFE server interacts with Business process server to first initiate and later step through a named process flow<br />5) Business process server loads the named process flow and will mention what custom task to execute to CAFE server<br />6) CAFE server will execute the custom task which will return a set of rules<br />7) CAFE server will forward the results to UI (Ex : custom JSP) to be tranformed into an HTML page<br />8) The HTML page will be returned to the CAFE applicationsunilhttp://www.blogger.com/profile/07521895751659551903noreply@blogger.com1tag:blogger.com,1999:blog-2179205301456133346.post-1022671024152077692008-10-17T17:00:00.001+05:302008-10-20T20:27:52.547+05:30Need For CRM (Chordiant)1) CRM is Customer Relationship Management<br />2) When we have wide range of products, customers and many sales based transactions then an integrated CRM software is useful<br />3) Chordiant is CRM product which was build on SOA (Service Oriented Architecture)<br />4) Chordiant is being used in various domains like Telecomm, Financial Services, Insurance ....etc<br /><br /><p><u>For your understanding I am giving small introduction related with SOA</u></p>1) SOA is an Architecture which allows loose coupling, For ex with Object Oriented design we can communicate between java components only<br />2) With loose coupling architecture you can communcate between java to non java components, This is the advantage when you go with loose coupling<br /><u>CRM Benefits</u><br />1) Reductions in operating cost - it cost around 25 pounds to handle a customer call via a call center but only 2 pounds through web<br />2) More success in attracting new customers<br />3) Simplification of marketing and sales process by understanding customer needs<br />4) Better customer service - through improved responsiveness and understanding that builds customer loyalty<br /><p></p>sunilhttp://www.blogger.com/profile/07521895751659551903noreply@blogger.com2